{"id":7777,"date":"2018-10-31T12:06:22","date_gmt":"2018-10-31T11:06:22","guid":{"rendered":"https:\/\/egzaminy-cambridge.pl\/regulamin\/"},"modified":"2025-11-26T10:53:44","modified_gmt":"2025-11-26T09:53:44","slug":"regulamin","status":"publish","type":"page","link":"https:\/\/egzaminy-cambridge.pl\/en\/regulamin\/","title":{"rendered":"Terms and Conditions"},"content":{"rendered":"\t\t
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Terms and Conditions for Online Store Purchases<\/b><\/span><\/span><\/span><\/p>\n\n

\u00a71<\/b><\/span><\/span><\/span><\/p>\n\n

These Regulations define the rules for the provision of services by the LANG LTC ONLINE STORE, operated by LANG LTC Sp. z o.o. sp. k with its registered office in Warsaw (02-081) at S\u0119dziowska 5 Street, registered <\/span><\/span><\/span><\/p>\n\n

in the register of entrepreneurs of the National Court Register maintained by the District Court for the Capital City of Warsaw, XII Commercial Division of the National Court Register under KRS number 0000533170, NIP: 526 283 57 77 <\/span><\/span><\/p>\n\n

\u00a72<\/b><\/span><\/span><\/span><\/p>\n\n

1. <\/b><\/span><\/span><\/span>For the purposes of these Regulations, “goods” shall mean books, textbooks, multimedia, audiobooks, teaching aids, exams, tests, courses, the order of which is carried out by traditional means, i.e., sent by Polish Post or courier, or prepared for personal collection or collection by an authorized person at the registered office of “LANG LTC” sp. z o.o. sp. K. <\/span><\/span><\/span> <\/p>\n\n

2.<\/b><\/span><\/span><\/span> “Client” shall mean a natural person with full or limited legal capacity, a legal person, or an organizational unit without legal personality but with legal capacity, using the STORE, including, in particular, making purchases.<\/span><\/span><\/span><\/p>\n\n

3.<\/b><\/span><\/span><\/span> For the purposes of these Regulations, “Consumer” shall mean a natural person making purchases in the STORE not directly related to their business or professional activity (in accordance with Article 22<\/span><\/span><\/span>1<\/span><\/span><\/sup><\/span> of the Act of April 23, 1964, Civil Code). <\/span><\/span><\/span> <\/p>\n\n

4.<\/b><\/span><\/span><\/span> “Working Days” shall mean any day from Monday to Friday, excluding public holidays in Poland.<\/span><\/span><\/span><\/p>\n\n

5.<\/b><\/span><\/span><\/span> For the purposes of these Regulations, a “physical defect” shall mean non-conformity of the goods with the contract.<\/span><\/span><\/span><\/p>\n\n

6.<\/b><\/span><\/span><\/span> For the purposes of these Regulations, a “legal defect” shall mean a situation where the goods are owned by a third party or if the goods are encumbered with a third-party right, and also if the restriction on the use or disposal of the goods results from a decision or ruling of the competent authority.<\/span><\/span><\/span><\/p>\n\n

\u00a73<\/b><\/span><\/span><\/span><\/p>\n\n

1.<\/b><\/span><\/span><\/span> The Client selects goods from the STORE’s offer presented on the website <\/span><\/span><\/span>https:\/\/sklep.egzaminy-cambridge.pl\/<\/span><\/span><\/a> and places an order using the aforementioned website.<\/span><\/span><\/span><\/p>\n\n

2.<\/b><\/span><\/span><\/span> By placing an order in the STORE, the Client agrees to receive notifications related to the order fulfillment at the email address provided.<\/span><\/span><\/span><\/p>\n\n

\u00a74<\/b><\/span><\/span><\/span><\/p>\n\n

1.<\/b><\/span><\/span><\/span> The price of the goods displayed next to the title or name of a given item does not include the delivery fee. The delivery cost will be added to the value of the purchased goods. The final cost of the order consists of the price of the goods and the shipping fee.<\/span><\/span><\/span><\/p>\n\n

\u00a75<\/b><\/span><\/span><\/span><\/p>\n\n

1. <\/b><\/span><\/span><\/span>The STORE takes utmost care to ensure that information about the goods corresponds to reality as accurately as possible.<\/span><\/span><\/span><\/p>\n\n

2.<\/b><\/span><\/span><\/span> Unless expressly stated otherwise, information about goods provided on the STORE’s pages constitutes an invitation to conclude a contract within the meaning of the Civil Code provisions.<\/span><\/span><\/span><\/p>\n\n

\u00a76<\/b><\/span><\/span><\/span><\/p>\n\n

The condition for order fulfillment is:<\/b><\/span><\/span><\/span><\/p>\n\n

a)<\/b><\/span><\/span><\/span> its confirmation by the STORE, made via an email sent to the address provided by the Client, containing information about the acceptance of the order, and<\/span><\/span><\/span><\/p>\n\n

b)<\/b><\/span><\/span><\/span> confirmation of the order placement by the Client made by making a payment to the STORE’s account indicated in the email.<\/span><\/span><\/span><\/p>\n\n

\u00a77<\/b><\/span><\/span><\/span><\/p>\n\n

In case of no order confirmation from the STORE within two working days from the date of its placement, the STORE should be notified via email or phone, respectively at: sklep@lang.com.pl, or by phone number: 22 825 16 48.<\/span><\/span><\/span><\/p>\n\n

\u00a78<\/b><\/span><\/span><\/span><\/p>\n\n

1.<\/b><\/span><\/span><\/span> Orders are fulfilled in the order they are received, until stocks of goods in the warehouse are exhausted.<\/span><\/span><\/span><\/p>\n\n

2. The estimated order fulfillment time is a maximum of 7 days. In case it is not possible to fulfill the order within this period, the CLIENT will be informed each time. <\/span><\/span><\/span><\/p>\n\n

\u00a79<\/b><\/span><\/span><\/span><\/p>\n\n

The STORE notifies about the unavailability of any ordered goods via email or phone.<\/span><\/span><\/span><\/p>\n\n

\u00a710<\/b><\/span><\/span><\/span><\/p>\n\n

1. If an order includes several items with a similar preparation time for shipment but there are difficulties in obtaining the ordered titles, to minimize delivery costs, the order will be fulfilled in its entirety over a longer period (single delivery fee).<\/span><\/span><\/span><\/p>\n\n

2. At the Client’s request, the STORE may divide the order into several batches, charging the Client the shipping costs for each batch of the order.<\/span><\/span><\/span><\/p>\n\n

\u00a711<\/b><\/span><\/span><\/span><\/p>\n\n

Orders for goods will be fulfilled depending on the availability information provided in the description of each item, plus delivery time (average shipping waiting time is 5 days). In case of difficulties with order fulfillment, the Client will be immediately informed. <\/span><\/span><\/span><\/p>\n\n

\u00a712<\/b><\/span><\/span><\/span><\/p>\n\n

Orders for goods will be fulfilled if they contain recipient details (first and last name for a natural person, or name for a legal person or an organizational unit without legal personality), as well as the recipient’s address and phone number, and their email address.<\/span><\/span><\/span><\/p>\n\n

\u00a713<\/b><\/span><\/span><\/span><\/p>\n\n

1. <\/b><\/span><\/span><\/span>The STORE offers the following payment methods for ordered goods:<\/span><\/span><\/span><\/p>\n\n

a) <\/b><\/span><\/span><\/span>by bank transfer – the goods will be sent after the full price for the goods, along with the delivery fee, has been credited to the STORE’s bank account (this moment depends on the banks processing the transaction, but usually funds are credited the day after the transfer).<\/span><\/span><\/span><\/p>\n\n

b) via Przelewy 24 \u2013 2 working days from the date of payment.<\/span><\/span><\/span><\/p>\n\n

\u00a714<\/b><\/span><\/span><\/span><\/p>\n\n

1.<\/b><\/span><\/span><\/span> Every Client receives a VAT invoice from the STORE as proof of purchase of the goods.<\/span><\/span><\/span><\/p>\n\n

2. <\/b><\/span><\/span><\/span>If a VAT invoice is to be issued to a Client conducting business activity and\/or being a VAT taxpayer, the Client’s details and NIP must be provided in the order. By making a purchase in the STORE and confirming the order placement, the Client agrees to the issuance of a VAT invoice without a signature.<\/span><\/span><\/span><\/p>\n\n

\u00a715<\/b><\/span><\/span><\/span><\/p>\n\n

1. <\/b><\/span><\/span><\/span>The STORE does not ship goods outside of Poland. <\/span><\/span><\/span><\/p>\n\n

\u00a716<\/b><\/span><\/span><\/span><\/p>\n\n

1. <\/b><\/span><\/span><\/span>An order placed can be cancelled by phone by contacting Customer Service at 22 825 16 48 or by email <\/span><\/span><\/span>sklep@lang.com.pl<\/span><\/span><\/a>. Orders that have not yet been fulfilled, which means the goods have not been sent to the recipient, and when a declaration of resignation has been sent, can be cancelled.<\/span><\/span><\/span><\/p>\n\n

\u00a717<\/b><\/span><\/span><\/span><\/p>\n\n

1.<\/b><\/span><\/span><\/span> In accordance with the provisions of the Act of May 30, 2014, on consumer rights, a Client who is a Consumer may withdraw from the contract within 14 days from the date of receipt of the goods and immediately, but no later than 14 days from the day on which they withdrew from the contract, return the purchased goods. To meet this deadline, it is sufficient to send back the item before its expiry. For identification purposes, the order number should be attached to the returned goods.<\/span><\/span><\/span><\/p>\n\n

2. <\/b><\/span><\/span><\/span>No later than 14 days from receiving the Client’s declaration of withdrawal from the contract, the STORE shall refund the payments made by the Client, including the price of the goods. The Store does not refund the cost of shipping the goods to the recipient.<\/span><\/span><\/span><\/p>\n\n

3.<\/b><\/span><\/span><\/span> The Client pays for returning the goods to the STORE. The Client is responsible for any decrease in the value of the goods resulting from using them in a manner exceeding what is necessary to ascertain the nature, characteristics, and functioning of the goods.<\/span><\/span><\/span><\/p>\n\n

4. <\/b><\/span><\/span><\/span>Withdrawal from a contract concerning audio and visual recordings and computer programs is possible if the original packaging of the goods has not been removed (opened).<\/span><\/span><\/span><\/p>\n\n

5.<\/b><\/span><\/span><\/span> A form containing a sample declaration of withdrawal from the contract and return of goods is available on the store’s website.<\/span><\/span><\/span><\/p>\n\n

6.<\/b><\/span><\/span><\/span> Whenever the term Client is used in this paragraph and in other paragraphs of these Regulations, it shall exclusively refer to a Client who is a Consumer.<\/span><\/span><\/span><\/p>\n\n

\u00a7 18<\/b><\/span><\/span><\/span><\/p>\n\n

1. <\/b><\/span><\/span><\/span>The STORE excludes liability towards Clients who are not Consumers for defects (warranty).<\/span><\/span><\/span><\/p>\n\n

2. <\/b><\/span><\/span><\/span>Towards the Consumer, the STORE is liable for physical and legal defects on the terms specified in the Act of April 23, 1964, Civil Code, and in other specific provisions applicable to the STORE.<\/span><\/span><\/span><\/p>\n\n

3. <\/b><\/span><\/span><\/span>Non-conformity of the goods with the contract occurs in particular when:<\/span><\/span><\/span><\/p>\n\n

a) the goods do not have the properties they should have due to the purpose specified in the contract or resulting from circumstances or their intended use, unless the Consumer failed to comply with the label placed on the goods;<\/span><\/span><\/span><\/p>\n\n

b) the goods delivered to the Consumer were incomplete;<\/span><\/span><\/span><\/p>\n\n

c) the goods do not have the properties whose existence the Consumer was assured of by the manufacturer or its representative, a person who introduces the item into circulation within the scope of their business activity, and a person who, by placing their name, trademark, or other distinguishing mark on the sold item, presents themselves as the manufacturer, unless the Consumer did not know of these assurances, or, reasonably assessing, could not have known them, or they could not have influenced the Consumer’s decision to conclude the contract, or when their content was rectified before the conclusion of the contract.<\/span><\/span><\/span><\/p>\n\n

\u00a719<\/b><\/span><\/span><\/span><\/p>\n\n

1. <\/b><\/span><\/span><\/span>In case of a complaint regarding goods, please send the defective goods to the STORE immediately. However, the company does not accept any complaint shipments sent cash on delivery. For identification purposes, the order number along with a description of the reason for the complaint should be attached to the complained goods.<\/span><\/span><\/span><\/p>\n\n

2. <\/b><\/span><\/span><\/span>If the complaint is accepted, the incurred costs of sending the complained goods will be immediately refunded to the Client’s indicated bank account upon receipt of the shipment, with the reservation that costs will be refunded up to the amount corresponding to the costs of delivering the shipment via Polish Post.<\/span><\/span><\/span><\/p>\n\n

3. <\/b><\/span><\/span><\/span>If the complaint is accepted, the goods will be replaced with a fully functional item, and if this is not possible, the STORE will refund the amount for the complained goods.<\/span><\/span><\/span><\/p>\n\n

4. <\/b><\/span><\/span><\/span>The complaint processing time is up to 30 calendar days from the date of its receipt, however, the STORE takes all steps to resolve the complaint in the shortest possible time. If the STORE does not respond to the complaint within 30 days from the date of its receipt, it shall be assumed that the complaint has been accepted. The STORE provides the response to the complaint to the Consumer on paper or another durable medium, or via email.<\/span><\/span><\/span><\/p>\n\n

5. <\/b><\/span><\/span><\/span>If the complaint is not accepted, the goods are returned at the Client’s expense.<\/span><\/span><\/span><\/p>\n\n

6.<\/b><\/span><\/span><\/span> If, as a result of a complaint filed by the Consumer, the dispute has not been resolved, the STORE shall provide the Consumer, on paper or another durable medium, with a statement regarding:<\/span><\/span><\/span><\/p>\n\n

a) the intention to submit an application for the initiation of out-of-court consumer dispute resolution proceedings or consent to participate in such proceedings, along with information about the authorized entity within the meaning of the Act of September 23, 2016, on out-of-court consumer dispute resolution, competent for the Bookstore, or <\/span><\/span><\/span><\/p>\n\n

b) refusal to participate in out-of-court consumer dispute resolution proceedings.<\/span><\/span><\/span><\/p>\n\n

7.<\/b><\/span><\/span><\/span> If the STORE has not made any statement referred to in paragraph 7 above, it shall be deemed to have agreed to participate in out-of-court consumer dispute resolution proceedings.<\/span><\/span><\/span><\/p>\n\n

\u00a7 20<\/b><\/span><\/span><\/span><\/p>\n\n

1. In addition to complaints regarding goods, the Client may submit a complaint regarding the provision of electronic services by the STORE, concerning in particular<\/span><\/span><\/span> <\/b>the functioning of the STORE and the use of its offered services.<\/span><\/span><\/span><\/p>\n\n

2.<\/b><\/span><\/span><\/span> In the complaint, the Client should provide their first and last name, correspondence address, and a description of the problem.<\/span><\/span><\/span><\/p>\n\n

3.<\/b><\/span><\/span><\/span> The processing time for such a complaint is up to 30 calendar days, however, the STORE takes all steps to resolve the complaint in the shortest possible time.<\/span><\/span><\/span><\/p>\n\n

\u00a721<\/b><\/span><\/span><\/span><\/p>\n\n

1. <\/b><\/span><\/span><\/span>The Client may consent to receive commercial information, including electronically, by checking the appropriate option in the registration form. <\/span><\/span><\/span><\/p>\n\n

\u00a722<\/b><\/span><\/span><\/span><\/p>\n\n

Orders placed before the date of introduction of changes to these Regulations are fulfilled based on the provisions in force on the date of placing the order.<\/span><\/span><\/span><\/p>\n\n

\u00a723<\/b><\/span><\/span><\/span><\/p>\n\n

The names of goods manufacturers and their brands belong to their owners or other authorized entities and are presented in the STORE solely for informational purposes.<\/span><\/span><\/span><\/p>\n\n

\u00a724<\/b><\/span><\/span><\/span><\/p>\n\n

1. The STORE makes every effort to ensure that the collected personal data of Clients is protected in accordance with the provisions of personal data protection law, including on the principles of Regulation (EU) 2016\/679 of the European Parliament and of the Council of April 27, 2016, on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95\/46\/EC (General Data Protection Regulation), and the Act of May 10, 2018, on personal data protection. <\/span><\/span><\/span><\/p>\n\n

2. The administrator of personal data provided in the STORE by Clients is Lang LTC Sp. z o.o. Sp.k. <\/span><\/span><\/span><\/p>\n\n

3. Personal data is processed for the purpose of fulfilling placed orders. <\/span><\/span><\/span><\/p>\n\n

4. Clients’ personal data is stored for the duration of the contract concluded with the Client or until the Client objects to the processing of their personal data.<\/span><\/span><\/span><\/p>\n\n

5. The Client has the right to access their personal data, rectify it, erase it, request restriction of processing, and data portability. Furthermore, the Client also has the right to object to the processing of their personal data. Moreover, the Client has the right to lodge a complaint with the supervisory authority, i.e., the President of the Personal Data Protection Office. <\/span><\/span><\/span><\/p>\n\n

6. Providing personal data by the Client is voluntary but necessary for placing and fulfilling an order.<\/span><\/span><\/span><\/p>\n\n

7. The STORE applies appropriate technical and organizational measures to ensure the protection of processed personal data.<\/span><\/span><\/span><\/p>\n\n

8. Detailed rules for processing Clients’ personal data used by the STORE for order fulfillment are described in the Privacy and Cookies Policy, available on the STORE’s website.<\/span><\/span><\/span><\/p>\n\n

\u00a725<\/b><\/span><\/span><\/span><\/p>\n\n

1. All comments, suggestions, complaints, and grievances should be directed to:<\/b><\/span><\/span><\/span><\/p>\n\n

LANG LTC Sp. z o.o. sp. k with its registered office in Warsaw (02-081) at S\u0119dziowska 5 Street <\/span><\/span><\/span><\/p>\n\n

Tel. 22 825 16 48, sklep@lang.com.pl <\/span><\/span><\/span><\/p>\n\n

2.<\/b><\/span><\/span><\/span> Detailed information regarding the Consumer’s ability to use out-of-court complaint handling and claim pursuit procedures, as well as access rules to these procedures, is available at the offices and websites of district (municipal) consumer ombudsmen, social organizations whose statutory tasks include consumer protection, provincial Trade Inspection offices, and also on the website of the Office of Competition and Consumer Protection <\/span><\/span><\/span>https:\/\/www.uokik.gov.pl\/konsumenci.php<\/span><\/span><\/span><\/a> and in the references (links) found there.<\/span><\/span><\/span><\/p>\n\n

3.<\/b><\/span><\/span><\/span> The Consumer has the following exemplary options for using out-of-court complaint handling and claim pursuit procedures:<\/span><\/span><\/span><\/p>\n\n

a) The Consumer is entitled to refer to the permanent consumer arbitration court, as mentioned in Article 37 of the Act of December 15, 2000, on Trade Inspection, with a request to resolve a dispute arising from the concluded agreement; <\/span><\/span><\/span><\/p>\n\n

b) The Consumer is entitled to contact the provincial Trade Inspector with a request to initiate mediation proceedings for the amicable resolution of the dispute between them and the Bookstore;<\/span><\/span><\/span><\/p>\n\n

c) The Consumer may obtain free assistance in resolving a dispute between them and the Bookstore by using the free assistance of the district (municipal) consumer ombudsman or a social organization whose statutory tasks include consumer protection (including the European Consumer Centre, Consumer Federation, Polish Consumer Association).<\/span><\/span><\/span><\/p>\n\n

4.<\/b><\/span><\/span><\/span> In fulfillment of obligations under Regulation (EU) No 524\/2013 of the European Parliament and of the Council of 21 May 2013 on online consumer dispute resolution, the Bookstore indicates that the ODR platform ( <\/span><\/span><\/span>Online Dispute Resolution<\/i><\/span><\/span><\/span>), through which the Consumer can proceed with online dispute resolution, is available at: <\/span><\/span><\/span>https:\/\/webgate.ec.europa.eu\/odr\/main\/index.cfm?event=main.home.show&lng=PL<\/span><\/span><\/span><\/a><\/p>\n\n

Terms and Conditions valid from October 15, 2018.<\/span><\/span><\/span><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Terms and Conditions for Online Store Purchases \u00a71 These Regulations define the rules for the provision of services by the LANG LTC ONLINE STORE, operated by LANG LTC Sp. z o.o. sp. k with its registered office in Warsaw (02-081) at S\u0119dziowska 5 Street, registered in the register of entrepreneurs of the National Court Register […]<\/p>\n","protected":false},"author":11,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-7777","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/egzaminy-cambridge.pl\/en\/wp-json\/wp\/v2\/pages\/7777","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/egzaminy-cambridge.pl\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/egzaminy-cambridge.pl\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/egzaminy-cambridge.pl\/en\/wp-json\/wp\/v2\/users\/11"}],"replies":[{"embeddable":true,"href":"https:\/\/egzaminy-cambridge.pl\/en\/wp-json\/wp\/v2\/comments?post=7777"}],"version-history":[{"count":7,"href":"https:\/\/egzaminy-cambridge.pl\/en\/wp-json\/wp\/v2\/pages\/7777\/revisions"}],"predecessor-version":[{"id":8266,"href":"https:\/\/egzaminy-cambridge.pl\/en\/wp-json\/wp\/v2\/pages\/7777\/revisions\/8266"}],"wp:attachment":[{"href":"https:\/\/egzaminy-cambridge.pl\/en\/wp-json\/wp\/v2\/media?parent=7777"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}