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Reimbursement and exam result enquiries

Reimbursement and exam result enquiries

75% reimbursement of fee

75% of the basic fee is subject to reimbursement if the candidate was absent at the examination for health reasons, provided that the candidate submits the original medical statement with the period of absence covering the date of the written test.

The medical statement shall be sent to Lang LTC Examination Centre (5 Sędziowska Street, 02-081 Warsaw, no later than 5 calendar days from the date of the examination.

100% reimbursement of fee

If the number of candidates registered for the examination does not reach the required minimum number specified in the Cambridge Assessment English regulations, Lang LTC Examination Centre shall propose an alternative examination date or it shall refund the fee. In this case, the candidate decides about taking the exam or receiving the refund.

Due to the current situation related to covid-19, the refund time may be exceptionally extended to 90 days.

Reporting of incidents

If you feel dissatisfied with the service or something happened during the exam that may affect your performance (you were ill or any kind of disturbance affected your test) you must inform the exam coordinator immediately or inform us by email ( the same day giving full written details of the problem. We will send you a written reply within 2 working days of receipt of your complaint/request.

How can I appeal against the results of an exam?

Cambridge Assessment English offers two forms of result enquiries:
STAGE 1 – clerical re-check of the points obtained by the candidate (this stage is compulsory before proceeding to the second stage)
STAGE 2 – full re-mark of the candidate’s exam papers (except the oral part of the examination)

Result enquiries may be submitted by e-mail to: no later than 7 days after the release of the results on Cambridge Assessment English website. This service is chargeable, as defined in the additional services pricelist.

Should the enquiry result in a change of the exam grade, the fee for the service is reimbursed.